Gentle Shepherd Hospice and Elder Pages Online, LLC (hereinafter referred to as “Website Publishers,” “us,” “we,” or “our”) operate this website (hereinafter referred to as the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have that are associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as those in our Terms and Conditions.
Definitions
Service. “Service” is the educational website operated by Website Publishers.
Personal Data. “Personal Data” means data about an individual who can be identified from those data (or in combination with other information either in our possession or likely to come into our possession).
Usage Data. “Usage Data” are data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies. “Cookies” are small files stored on your device (computer or mobile device).
Data Controller. “Data Controller” means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which, and the manner in which, any personal information is, or is to be, processed. For the purpose of this Privacy Policy, Gentle Shepherd Hospice is the Data Controller of your Personal Data.
Data Processor (or Service Provider). “Data Processor” means any natural or legal person who processes the data on behalf of the Data Controller. Elder Pages Online is the primary Data Controller on this website. We may use the services of various other third-party Service Providers in order to process your data more effectively.
Data Subject (or User). “Data Subject” is any living individual who is using our Service and is the subject of Personal Data.
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Information Collected
We collect several different types of information for various purposes to provide and improve our Service to you.
Personal Data
While using our Service, you may elect to provide us with certain personally identifiable information that can be used to contact you (“Personal Data”), typically to request that we send you more information or contact you to schedule a consultation. This information is voluntarily given on your part and may include, but is not limited to,
- email address
- first name and last name
- phone number
- address, city, state/province, ZIP/postal code
Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). These Usage Data may include information such as your computer’s Internet Protocol address (i.e., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and are stored on your device. Other tracking technologies, such as beacons, tags, and scripts, may also be used to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Service might not work properly.
Learn more in our Cookie Policy: https://seriousillness.org/roanoke/cookie-policy/.
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Use of Data
Website Publishers use the collected data for various purposes:
- To provide and maintain our Service
- To gather analysis information so we can improve our Service
- To monitor the usage of our Service
- To detect, prevent, and address technical issues
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Retention of Data
Website Publishers will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Website Publishers will also retain Usage Data for internal analysis purposes. Usage Data are generally retained for a shorter period of time, except when these data are used to strengthen the security or to improve the functionality of our Service, or if we are legally obligated to retain these data for longer periods. All your Usage Data are anonymized so there is no way to connect your data to you.
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Transfer of Data
Your information, including Personal Data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer.
Website Publishers will take all the steps reasonably necessary to ensure that your data are treated securely and in accordance with this Privacy Policy and that no transfer of your Personal Data to an organization or a country will occur unless there are adequate controls in place, including the security of your data and other personal information.
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Disclosure of Data
Website Publishers may disclose your Personal Data in the good faith belief that such action is necessary to
- comply with a legal obligation
- protect and defend the rights or property of Website Publishers
- prevent or investigate possible wrongdoing in connection with the Service
- protect the personal safety of users of the Service or the public
- protect against legal liability
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Security of Data
The security of your data is important to us, but remember that no method of transmission via the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
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Third-Party Service Providers
We may use third-party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services, or help us analyze how our Service is used. These third parties, such as Google, have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use these data for any other purpose.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. You can opt out of making your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
Twilio/Sendgrid provides our website with the capability to notify administrators via email and SMS when forms are submitted. Twilio/Sendgrid may use and process certain Personal Information about you to provide these services. To learn more about Twilio’s privacy practices, please visit https://www.twilio.com/en-us/legal/privacy
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Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third-party link, such as a Constant Contact or Mail Chimp sign-up form for a newsletter, or “Share” icons for Facebook or LinkedIn, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
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Children's Privacy
Our Service does not address anyone under age 18 years (“Child/Children”).
We do not knowingly collect personally identifiable information from anyone under age 18 years. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact Gentle Shepherd Hospice at info@gentleshepherdhospice.com. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
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"Do Not Track" Signals under the California Online Privacy Protection Act (CalOPPA)
“Do Not Track” is a preference you can set in your web browser to inform websites that you do not want to be tracked. We do not at this time support this feature.
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GDPR: General Data Protection Regulation for Citizens of the European Union
GDPR Legal Basis for Processing Personal Data
If you are from the European Economic Area (EEA), Website Publishers’ legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Website Publishers may process your Personal Data because
- you have given us permission to do so
- the processing is in our legitimate interests and it is not overridden by your rights
- we need to comply with the law
Your GDPR Data Protection Rights
If you are a resident of the EEA, you have certain data protection rights. Website Publishers aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want the data to be removed from our systems, please contact Gentle Shepherd Hospice at info@gentleshepherdhospice.com.
In certain circumstances, you have the following data protection rights:
- The right to access, update, or delete the information we have about you. If you want your Personal Data to be removed, contact Gentle Shepherd Hospice at info@gentleshepherdhospice.com.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have about you in a structured, machine-readable, and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time in cases in which Website Publishers relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA.
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Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
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Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@gentleshepherdhospice.com
- By phone number: 800-789-0586 (toll-free)
- By mail: Gentle Shepherd Hospice, 6045 Peters Creek Rd., Roanoke, VA 24019
Last updated: Dec 17, 2021
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